UX Research that Impacts the Pipeline, Not Just Traffic
Methodology proven at Cornershop and Clinica Alemana for companies that need measurable results.
What's your situation?
SMBs and Growing Companies
Losing customers due to poor digital experience?
UX Research that pays for itself in 90 days. We identify why users don't convert and fix it.
38% of SMBs lose customers due to slow or confusing websites.
Marketing and Product Managers
Tired of reporting vanity metrics to the board?
UX Research with measurable impact on CAC, LTV, and pipeline. Results that actually matter for business.
CAC reduction and LTV increase with actionable insights.
Methodology proven at leading Chilean companies
Our vision of User Research
We believe that user research is the foundation for designing successful experiences. But we go further: we measure the impact on your business.
Our UX Research Services
Every project is unique. That's why we offer specialized services that adapt to your specific needs.
UX Audit
Professional heuristic evaluation of your digital product. We identify usability problems with Nielsen methodology + behavioral psychology.
View serviceUser Testing
Moderated and unmoderated usability tests. Observe how real users interact with your product.
View serviceDiscovery Interviews
In-depth interviews with users and stakeholders. Discover needs, pain points, and opportunities.
View serviceExperience Mapping
User Journey Maps, Service Blueprints, and Experience Maps. Visualize the complete journey of your users.
View serviceSurveys & Measurement
Quantitative UX metrics: SUS, NPS, CSAT. Survey design and continuous measurement programs.
View serviceWhy choose us?
SXO: SEO + UX Research
Search Experience Optimization. Not just traffic, but users who convert. The combination other agencies miss.
Pipeline Impact
We measure business results: CAC, LTV, conversions. We don't report vanity metrics but real impact.
Proven Experience
Methodology tested at Cornershop and Clinica Alemana. We apply what works at leading companies.
For Companies Without UX Teams
Specially designed for companies without internal design teams. We are your external research department.
Our fundamental pillars of UX Research
Empathize with your users
We put ourselves in your users' place to understand their needs, expectations, motivations and behaviors.
We base ourselves on Design Thinking
To create solutions from empathy through a process of Research-Insights-Ideation-Prototyping
Actionable results
Deliver user insights that are actionable for your business at tactical and strategic levels.
Free Tools and Resources
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Frequently Asked Questions
What is the ROI of UX Research?
According to Forrester, every $1 invested in UX returns up to $100. Our clients typically see 20-40% conversion improvements and CAC reduction within the first 90 days.
What is SXO and why is it important?
SXO (Search Experience Optimization) combines SEO with UX Research. While SEO brings traffic, SXO ensures that traffic converts. It's the difference between visits and business results.
Do I need to have an internal UX team?
No. Our service is specially designed for companies without an internal design team. We act as your external UX Research department with methodology proven at Cornershop and Clinica Alemana.
How long does it take to see results?
A UX audit delivers prioritized recommendations in 2 weeks. The first measurable results (conversion improvement, friction reduction) are typically seen within 60-90 days of implementation.
What is the difference between a UX consultancy and a marketing agency?
Marketing agencies focus on traffic and reach metrics. A UX consultancy like UXR.cl focuses on understanding why users don't convert and fixing it. We work on the complete pipeline, not just the top of the funnel.
Ready to improve your product?
Schedule a free consultation and discover how user research can boost your business.